By placing an order through the TECHTREND ENTERPRISES website (www.techtrendenterprises.com.pk), you agree to the following terms and conditions. These terms are designed to ensure transparency and establish clear expectations for both parties, allowing for a seamless and secure transaction.
1. General Information
All orders are subject to stock availability. Although we strive to maintain accurate stock information, there may be occasions when a product becomes unavailable after your order is placed. In such cases, we will fulfil the available items and reach out to you to discuss whether you would prefer to wait for restocking or receive a refund for the unavailable item.
2. Shipping Costs
Shipping costs are calculated based on the weight, size, and destination of the items in your order. These charges will be displayed during checkout, and payment for shipping will be collected at the time of purchase. The final shipping cost will be shown before you confirm your order.
3. Returns
Warranty Returns
We honour valid warranty claims. For warranty returns, customers are required to prepay return shipping costs. Once we receive the returned product, we will promptly begin processing the warranty claim.
4. Delivery Terms
Transit Time
Domestic shipments typically take 1-7 business days to arrive, depending on the destination.
Change of Delivery Address
Orders placed before 5 PM will be dispatched the same day, while orders placed after 5 PM will be dispatched on the next business day. Our warehouse operates Monday to Saturday, excluding national holidays. If you need to change the delivery address, please contact us before the order is dispatched, and we will assist you with the update.
Out-of-Stock Items
If any items are out of stock, we will ship the in-stock items immediately and send the remaining items once they are restocked.
Delivery Time Exceeded
If the delivery time exceeds the expected timeframe, please contact us, and we will investigate the delay.
5. Tracking Notifications
Once your order has been dispatched, you will receive tracking information to monitor the progress of your shipment via the courier service.
6. Damaged Parcels in Transit
If you receive a damaged parcel, please contact our customer service team immediately. We will guide you through the next steps and work to resolve the issue promptly.
7. Cancellations
Orders can be cancelled before they are dispatched. If your order has already been dispatched, please refer to our return and refund policy for further assistance.
8. Damaged or Lost Parcels
Damaged Parcels
If your parcel is damaged during transit, we will process a refund or replacement once the courier completes their investigation.
Lost Parcels
If a parcel is lost during transit, we will initiate a refund or replacement after the courier completes their investigation and deems the parcel lost.
9. Price & Stock Availability
Due to fluctuations in the value of the Pakistani Rupee, stock prices may vary significantly. We strongly recommend confirming the price and stock availability before placing your order to avoid any discrepancies.
10. Customer Service
For any customer service inquiries, please contact us at:
Thank you for shopping with TECHTREND ENTERPRISES!